FAQs Archive - Page 2 of 2 - Kady Valente

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Are you cruelty free?

We’re committed to being cruelty free, as well as vegan friendly. This means that we do not test on animals at any stage of...

Will the product expire, freeze or melt?

It’s essential to store the product correctly, following the storage instructions displayed on the product’s label. This will ensure that the product is as...

What skin types are suitable for Wonderment?

Our serum is appropriate for all skin types. Wonderment is made from all-natural ingredients, designed to be gentle, even on sensitive skin. Always test...

Where can I find out more information on Wonderment?

You can learn more about our serum on the product page, including its ingredients and how to apply the product to your skin. If...

How can I edit my delivery address?

If you have entered an incorrect address, please email hello@kadyvalente.com as soon as possible.

Why isn’t my postcode accepted?

Double-check that there’s a space between the two sections of your postcode. For example, ML13DG should be ML1 3DG. Next, make sure that both...

Which locations do Kady Valente deliver to?

Currently, we only deliver to locations within the UK and the British Isles.

When can I expect to receive my order?

Standard shipping within the UK will take 4 to 7 business days (please expect a few extra days if delivering to island and BFPO...

Can I still contact you?

Yes, we’re still operating as usual. You can email us at hello@kadyvalente.com or call us on 0141 3636 927 during business hours (9am –...

Can I still place an order for delivery?

Yes, we’re open and taking orders.