FAQs Archive - Kady Valente

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I accidentally cancelled my order. Can I resume it?

If you’ve cancelled your order, but have since decided that you still want it, the best way to resume your order is to place...

Can I check the status of my order?

You will receive three emails from us. One that confirms your order. Another to say we’re processing your order. And the final one to...

How do I update my order?

If you’d like to change or cancel your order, please email hello@kadyvalente.com as soon as possible so we can process your request.

I can’t log in, or I’ve forgotten my password…

Go to the Sign In page and click “Forgot Password”. Enter your email address and then click submit. You’ll be sent a password reset...

When will my card be charged?

Your card will be charged as soon as your order is accepted and processed.

What can I do if my payment is declined?

Here’s what you can do if your payment didn’t go through double check that the details (i.e. the security code and billing address) you...

What forms of payment do you accept?

We accept most credit cards and we use PayPal, Stripe and Apple to process your payments.

How do I make a return?

We’re sorry you didn’t love our product.

Can I use the product when pregnant?

Yes, Wonderment is completely safe to use when pregnant. Our skincare is free from “nasties”, but we always recommend doing a patch test 24...

Can I sell Wonderment on my own site?

Our serum is only available for personal use. When you buy from Kady Valente, you are agreeing not to sell or redistribute the product...